Privacy Policy

Effective Date: 19 March 2026  |  Jurisdiction: Republic of India  |  Last Updated: 19 March 2026

At Ne8Gain, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our performance marketing services. By accessing our website or using our services, you agree to the terms described herein.

01.  Who We Are

Ne8Gain is a performance marketing brand based in India, specialising in research-driven, profit-focused marketing solutions for e-commerce businesses. We serve D2C brands, marketplace sellers, manufacturers, traders, and resellers who seek to scale profitably through data-backed performance marketing.

For the purposes of this Privacy Policy, “Ne8Gain“, “we”, “us”, or “our” refers to the Ne8Gain brand and its operating entity. “You” or “your” refers to any individual or business entity that accesses our website, submits an inquiry, or engages our services.

02.  Information We Collect

We collect information in several ways depending on how you interact with us.

Information You Provide Directly

•       Full name, email address, phone number, and business name submitted via contact or inquiry forms
•       Business details such as your e-commerce platform, product category, monthly revenue, and marketing budget
•       Communication content from emails, WhatsApp, or calls when you reach out to us
•       Documents, reports, or data you voluntarily share during onboarding or consultation

Information Collected Automatically

•       IP address, browser type, operating system, and device information
•       Pages visited, time spent on pages, referral URLs, and click paths on our website
•       Cookie identifiers and session data
•       Geographic location at a city or region level derived from your IP address

Information from Third Parties

•       Public business information from LinkedIn or professional platforms if you connect with us there
•       Referral details if you were introduced to us through a partner or affiliate
•       Ad platform data (Meta, Google) shared by you for audit and campaign management purposes

03.  How We Use Your Information

We use the information we collect strictly for legitimate business and service delivery purposes. We do not sell your data to any third party, ever.

•       Service Delivery: To conduct in-depth audits, target market research, campaign setup, and performance optimisation for your business
•       Communication: To respond to your inquiries, schedule consultations, and deliver project updates and reports
•       Proposals & Onboarding: To prepare customised proposals, service agreements, and onboarding documentation
•       Analytics & Improvement: To analyse website usage patterns and improve the content, performance, and user experience of our website
•       Marketing Communications: To send you relevant insights, case studies, or service updates — only with your consent and with an easy opt-out at all times
•       Legal Compliance: To comply with applicable Indian laws and regulations, including tax, invoicing, and record-keeping obligations

04.  Legal Basis for Processing

Under the Digital Personal Data Protection Act, 2023 (DPDP Act) of India, we process your personal data on the following lawful grounds:

•       Consent: When you submit a form, sign up for communications, or share business data for audit purposes, you give us explicit consent to process that data
•       Contractual Necessity: Processing required to deliver the services you have engaged us for under a service agreement
•       Legitimate Interests: Website analytics and fraud prevention, provided these interests do not override your rights
•       Legal Obligation: Where we are required to process data to comply with applicable Indian law

05.  Sharing of Information

Ne8Gain does not sell, rent, or trade your personal information. We may share your information only in the following limited and controlled circumstances:

•       Service Partners: Trusted tools and platforms we use to deliver services (e.g., Meta Ads Manager, Google Ads, CRM software, email tools) — bound by their own privacy policies and data processing agreements
•       Internal Team: Members of the Ne8gain team working directly on your account, on a strict need-to-know basis
•       Legal Requirements: If required by a court order, government authority, or applicable Indian law
•       Business Transfer: In the unlikely event of a merger, acquisition, or sale of assets, your data may be transferred — you will be notified in advance

All third-party service providers we engage are contractually bound to handle your data securely and only for the purpose for which it was shared.

06.  Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather analytics data.

Types of Cookies We Use

•       Essential Cookies: Required for the website to function properly — cannot be disabled
•       Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)
•       Marketing Cookies: Used to retarget visitors through Meta Pixel or Google Tag Manager for relevant advertising
•       Preference Cookies: Remember your settings and preferences for future visits

You can manage or disable cookies through your browser settings at any time. Disabling certain cookies may affect the functionality of our website.

07.  Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

•       Inquiry Data: Retained for up to 12 months from the date of last contact if no engagement follows
•       Client Data: Retained for the duration of the engagement and up to 5 years thereafter for legal and tax compliance
•       Website Analytics: Aggregated, anonymised analytics data may be retained indefinitely
•       Marketing Consent Records: Retained until you withdraw consent or for 3 years from last interaction

After the applicable retention period, data is securely deleted or anonymised.

08.  Your Rights

Under applicable Indian data protection law, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us at the details in Section 13.

We will respond to all valid requests within 30 days. In complex cases, we may extend this by an additional 30 days after notifying you.

09.  Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include:

•       Secure HTTPS encryption across our website
•       Access controls limiting data access to authorised personnel only
•       Regular review of our data handling practices and third-party services
•       Password protection and two-factor authentication on critical systems

While we take all reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. In the event of a data breach that poses risk to your rights, we will notify you as required under applicable law.

10.  Third-Party Links

Our website may contain links to third-party websites, tools, or platforms such as Meta, Google, LinkedIn, or marketplace platforms. These links are provided for your convenience and information only.

Ne8Gain has no control over the content, privacy practices, or policies of third-party websites. We are not responsible for the privacy practices of any external site. We encourage you to read the privacy policy of every website you visit.

11.  Children’s Privacy

Ne8Gain’s website and services are intended solely for business owners and professionals, and are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors.

If we become aware that we have inadvertently collected personal data from a person under 18, we will take prompt steps to delete such information. If you believe a minor has submitted data to us, please contact us immediately.

12.  Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will:

•       Update the “Last Updated” date at the top of this page
•       Post a prominent notice on our website for a reasonable period
•       Where appropriate, notify registered users or active clients via email

Your continued use of our website or services after any changes to this policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically.

13.  Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please reach out to us. We are committed to resolving any issues promptly and transparently.